Delays in the Crash Repair Industry

Dear Customers,

We would like to inform you that customers are facing considerable delays at the moment both in terms of waiting for repairs to start and also extended repair durations and courtesy car shortages.  We just wish to make you aware that this is a national problem affecting nearly all UK repairers and is not the fault of the individual repairer you are using.

There are many reasons for this, but the particularly tough trading period of Covid has left the industry with fewer repairers and a national shortage of skilled staff, creating a huge strain on the remaining repairers.  In addition to this fact, lower vehicle production due to a microchip shortage has made it hard for repairers to lease courtesy cars which are often required by customers during repairs.  On top of all of this, due to Covid and international unrest there is also severe delays sourcing some parts necessary to complete crash repairs.

Many drivers have been required to wait 2 months or more for repairs to begin and irritating delays waiting for parts as National Body Repair Association NBRA has reported.

We would ask you to be as patient as possible and apologise for the delays which are industry wide and beyond our control.