We pride ourselves on our reputation, and 97% of customers would recommend us. See some testimonials provided by C&P Panelcraft customers.
Absolutely amazing service. I had a lot of hassle from my insurance provider but Kevin gave me the best advice from start to finish. It started with my insurance provider saying I had to pay £900 excess fee even though I was not at fault but I ended up paying £0. Completely out of his job description but Kevin cares and always goes above and beyond. There was a delay in getting my courtesy car which meant I wouldn’t of had a car for the full length of the repair but Kevin managed to put something aside for me if that was to happen, I filed a complaint and they extended my car hire which meant I didn’t need to take him up on his offer but the fact that he offered in the first place was appreciated. I received timely updates throughout the repair and never needed to ring for one. The job is immaculate my car looks brand new and I can tell it was done properly with care. I will always recommend them as an Audi approved garage.
I would like to say a massive thank you for all your help. You’ve been absolutely amazing, professional and highly reliable. I’m really pleased with your service and will be recommending you to friends and family. Once again thank you. You’re simply the best!!!
As a key worker needing to use my car on a daily basis it was very worrying when my engine management light came on. I telephoned C&P Panelcraft who were very helpful, they reassured me that they would be able to find out what the problem was as they had a diagnostic machine that they could plug into my car. I was invited to bring the car down straight away which I thought was fantastic as I thought I would have to have waited ages to be booked in. When I arrived the first thing I noticed was how well the company was adhering to COVID guidelines, the staff were wearing masks and the reception desk had a screen between them and the customers, there was also hand sanitiser available for customer use. The man that greeted me was very polite and professional, he explained what they would do and gave me an idea of how long the diagnosis would take. I was kept informed throughout the process. It turned out that I needed a sensor replaced which was ordered immediately and replaced the following day! I have to say I was extremely impressed with the speed that my issue was resolved, nothing was too much trouble. Overall I cannot fault C&P.
I am writing to express my thanks to Chris, Dan and the team at C & P Panelcraft for all their hard work repainting the front of my customers BMW Coupe. The finish of the paint work and the colour match were second to none even to a trained eye. I would, and have, highly recommended this company and their excellent work – their work ethic far outshines so called main dealers. As Chris so often tells us, they take the dent out of accident.
I have marked excellent for all categories. From the first phone call I received from C & P up until collection was first class. Thank you very much.
Very good service and went the extra mile to ensure my van was back on the road as quick as possible.
Very professional and courteous. Thank you again. I would have no hesitation in recommending your services.
I was very pleased with the repairs carried out to my car and the service I received was brilliant.
Thanks for the excellent workmanship on my vehicle. I now know where to recommend people to go. Once again many thanks.
Great services with excellent staff that are willing to help!
From the moment I contacted you following someone reversing into my car the process was seamless and effortless on my part. Photos were taken of the damage, and an estimate followed and instructions were issued. My car was collected from my door and like for like hire care was delivered simultaneously. In reverse when work was completed the cars were delivered and collected again from my door. All staff I dealt with in the process were extremely polite, courteous and efficient, especially Brenda in the office and Daniel who I spoke to in the office and delivered my car back which was as ever faultlessly repaired and immaculately clean. I have don and will continue to recommend your first class and professional company.
Just wanted to say a big thank you for the good service I received from C & P Panelcraft during the repair of my motor vehicle this week. The reception staff and Trevor were very helpful.
I am writing to you as I feel you should know how kind and trustworthy your employee was when he collected and returned my Rover 45. He turned up on time on both days. He explained how things worked very clearly and he was very sympathetic when I said that my vehicle has substantial values to me. He took the time to listen and was very approachable. He even delivered back a gift I had left in the back of the curtsey car I had used. Please can you say a big thank you from me, I felt at ease especially when I have not claimed before and didn’t know how to go about it. I also want to say what a fantastic job your company has done – the door on my Rover was dented quite badly, but you really did a great job. It looks like new and the inside was also cleaned
Just a quick message to thank you for the excellent repair and service I received, everyone says the car has never looked so clean.
Thank you for your continued support and ongoing commitment in providing excellent service to our customers.
I took our Ford S-Max in for wheel alignment – t’s quite impressive how it all works and it was completed whilst I waited. Very happy indeed.
Dear Chris I just want to thank you for the Smart Repair work your team carried out on my car yesterday. It looks so good that when Kevin asked me to approve the finished work, I thought he’d got the wrong car. It really does look as good as new. Even the battle scars have disappeared: blue paint scuffs from a close encounter with a Margate bus. And exceptional customer service. I only asked the receptionist which bus goes to a railway station. The next minute I was sitting in the C&P breakdown truck being driven to Caterham. And to cap it all, once the car had been repaired, the C&P team gave it a good wash. Thank you Chris, I was delighted with the service and the work. I will definitely recommend C&P to take the dents out of accidents. With best wishes John Mulholland
This is a short note to thank the staff of C&P Panelcraft for the care taken of my car when I brought it in. The repairs were done beautifully and on time and the car was returned to me washed and polished. It was even delivered to me at work at a time to suit me. I want to thank you for service above and beyond the call of duty.
To everyone at C&P Panelcraft, Your service was excellent, just one thing, I did not want to give the Note car back!! It was lovely to drive and I enjoyed having it! From Key Newton
Just wanted to share the amazing experience I had at C & P Panelcraft last month. I called on a Monday late afternoon and left a message to be called back as I had had my wing mirror battered by vandals. I received a call the following morning, sent photos of the damaged mirror and 24 hours later the part had arrived, been replaced and even more impressively for half of what I thought it was going to cost. I also wanted to mention that the customer service was brilliant and the staff all really professional and friendly – I hope not to have to use your services again, but if I do know I will be in safe hands and will recommend you whenever the opportuinty arises. Thank you 😀
I recently used C&P Panel Craft to repair the damage to our company van, and would happily recommend them to anyone. I found the whole team at C&P to be extremely helpful and efficient. Their prices are reasonable and workmanship is to a very high standard. I was extremely pleased with the whole process from getting an initial quote to arranging the van to be booked in to collection of the said van. The process was both smooth and transparent and I fimly believe they went above and beyond having thrown in a fre extras free of charge which arose once the repairs had begun. I would highly recommend their services and have nothing but praise for them. I must mention Dan in particular who I found highly professional extremely knowledgeable and a pleasure to do business with. Thank you to the team @ C & P Panel craft.
I would definitely recommend them to family and friends.
I thought it was a very good service.
Excellent long standing local company who give a quality service.
I received an excellent level of service from the repair shop from start to finish.
An excellent repair on my Q7. Tony could not have been more helpful and the work has been completed to a high standard. Many thanks to all at Panelcraft. It is much appreciated.
Very cooperative polite and quick, efficient service. Very satisfied.
I received an excellent level of service from the repair shop from start to finish.
Just a short note to say ‘thank you’ for sorting out my husband’s car after it suffered damage to its bumper. Not only were your staff helpful in the advice they gave which led to the most cost-effective option for the repair, they also carried out the remedial work to a very high standard. We would absolutely use your company again, though hoping we don’t need to!
Afternoon, we have been informed by our customer that you have gone above and beyond with helping her after her accident even with all the difficulties. The customer wanted us to inform you how appreciative she is for the services you have provided.
Car like new & beautifully cleaned inside & out!
Thanks very much for the amazing work you guys did on my Audi TT! It looks even better than before. Huge congratulations to the C&P Panelcraft team! I will definitely use and recommend your services in the future.
C & P undertook panel repairs to our KIA Sportage. Very impressed with the end product – excellent appearance on both panel alignment and paint matching. Recommend
An extremely polite and efficient company who manage the repairs to our fleet of company vehicles. Whenever works or repairs are being carried out we are given regular updates with the progress. The vehicles are always returned in pristine condition having been cleaned inside and out. Thank you C&P Panelcraft
Thank you for a very courteous and professional service.
I am happy to have my car back and pleased with the repairs! I am happy with the service given and would be pleased to use your services again if the occasion arises. Thank you for your care and attention.
So happy with the service from start to finish. Communication was 5 star and we are extremely pleawed with the service and repair we received and will be using them again. What a great team they have there. Very happy customers
My Audi TTRS recently suffered a very minor scratch to its bodywork, and the car was sent to you via the Audi garage for repair. Please accept my sincere thanks for the manner in which the work was undertaken, as your efforts on my behalf were, from start to finish, simply exceptional. By removing the mark through careful polishing rather than respraying, as was initially suggested by Audi, you saved me literally, hundreds of pounds. You could easily have gone ahead with the work commissioned through the Audi dealership and made much more money from the incident, but instead I was given a call, and notified that the issue had been resolved without the need for extensive bodywork to be undertaken. Shortly after receiving the vehicle back the next day, I was given another courtesy call asking if I was happy with the work that had been done. This was hugely impressive. The result is exceptional, the blemish now unnoticeable, but what struck me most about the experience, has been your genuine commitment to customer service. Everyone I dealt with, from those working on the front desk to your technician, were nothing but friendly, articulate, professional and efficient. Thank you again for making a potentially painful and expensive experience nothing of the sort. I have already spoken to my friends praising your work, and I have passed on your details to all my professional teaching colleagues. Thank you once again for the outstanding service
This is a brief note of appreciation to each and all concerned for the repair of my car. It has been returned in impeccable condition and, in particular, I want to express my appreciation to all in the Body/Paint Shop for their work during, in what must have been extremely difficult conditions during the intensive heatwave. My thanks also to Nicki Alcroft for being in touch so soon after the initial referral. She is a most helpful first-line representative for the Company. Additionally, thanks too are due to ‘Chancel who kept me fully informed throughout the process. His manner too was helpful and amiable in every way. He is both a credit to himself and an undoubted asset to the Company. He certainly deserves the proverbial ‘pat on the back! – one couldn’t have wished for better. Lastly, thanks as well to ‘John the Driver who collected and returned the car. He too is an excellent link-man between client and Company. You will have gathered how exceptionally pleased and satisfied I have been with the whole process. Needless to say I would/will thoroughly recommend the Company to anyone I know
My car was involved in an incident which cause minor damage. C and P were so helpful, fixing a couple of issues within minutes, but spending time talking me through what probably caused the incident and what to do next. They advised me on what would be the cheapest option for me, which resulted in them not getting a penny and they refused to charge for the quick repair they had been able to do (clicking my wing mirror back in and checking it worked properly). Would definitely recommend. Excellent customer service.
Thank you so much. I am very pleased with the work done and I will certainly come back to you when I need help again!
Thank you. You guys were great from first call to me getting my car back.
I would like to thank everyone involved in the repair of my vehicle, it is prefect. From my first phone call to C&P Panelcraft until the car was delivered back to me has been 1st CLASS. You are now in my file for future reference and have passed it on to colleagues who may be interested.
I would like to say how impressed I was with your emails and phone conversations keeping me posted on the progress of the repairs to my car. Also the receptionist and the mechanic who directed me to my vehicle. Excellent service all round.
Couldn’t get the fifth start to light up – i would definitely give 5 stars ! Great service and communication. Although the work on my car took longer than I expected I was always kept up to date by helpful and polite staff explaining the reasons why. The work completed was excellent and I have no hesitation in recommending them – professional from start to finish many thanks
I have been impressed by the service you have provided. Always friendly and helpful. There has been good contact whilst the work was progressing. I want to thank C&P for the generous offer of a courtesy car even though it was not covered by my insurance. The gesture was appreciated very much and made my life so much easier.
I have recently collected my wife’s vehicle after repair from C&P Panel craft and would highly recommend them as the quality of the repair was of an extremely high standard, also the service and customer care was equally as good. The engineer that initially spoke with us when assessing the damage to our vehicle was extremely professional, and knowledgeable. My wife and I where apprehensive and anxious about our car repair as the vehicle was almost brand new, and we where extremely keen to ensure that our chosen repairer would apply high standards of care when repairing our vehicle. The customer care and quality of work was of a very high standard and we would have no hesitating in recommending C&P Panel craft and the team headed by Kevin, we have very high standards and they where met from the outset through to conclusion, thank you to Kevin and C&P Panel craft.. Terry Mills
I had the surprising and upsetting misfortune of waking up and getting ready to go to work and some noddy had hit my car. I called Audi up in Bexley they recommended using CNP as their trusted body repair and that was good enough for me. I had great advise from Kevin and his staff were very helpful and called me regularly with updates on my car, always willing to answer any questions I had and any concerns. My car was looked after well and the repair, you wouldn’t even realise any damage occurred in the first place top job. Would recommended CnP to any with a really nice high valuable car true professionals. I had one of two marks on my car when I got it back it was taken care of no quibbles listen to me took the car back in fixed and re-sprayed again top job
Happy to see my Golf SV is like new again. Kevin, who was in charge of the repair of my car, has been nice and professional. Thank you.
I had a significant repair to my car which was totally satisfactory -I was told that if anything problems arose I should get back in contact Some months later I discovered a minor issue that I brought to the attention of C&P management. The problem was resolved without hesitation demonstrating excellent customer service – I would not hesitate to recommend to anyone that has need of their services. I just hope I don’t !! But they are a great company !!
Thank you for the very professional, smooth and uncomplicated way in which you dealt with the necessary repair. I confess that the experience was a bit traumatic for me as it was the first accident of this kind that I had sustained in over 60 years of driving. Thank you also for the home delivery, again, very smoothly executed by a skillful and courteous driver. It looks good at first glance – certainly much better than when I saw it last – and I look forward to my first drive out tonight. My thanks to all at C&P Panelcraft who were involved.
A very polite, courteous and helpful service. Good customer focus – all staff, including delivery driver.
From my first contact with the company I felt complete confidence in them; so helpful and reassuring that they would make the whole process as easy as they could and they did. Excellent staff and work to an exceptional high standard. Very happy with the work and car valeted inside and out on return.
I wanted to thank you for the excellent service your company has given me. Everyone I had contact with was polite friendly and professional. Thank so my for restoring my car!
Thank you for your e-mail and your comments. Whilst it is not a pleasant experience being involved in an accident we have found everyone concerned very pleasant and helpful.The lady who was involved in my accident was very pleasant to deal with, as were our Insurers and your good selves. Thank you for your help.
I can’t recommend C&P Panelcraft enough! Their staff are friendly and professional, the car was repaired on time and the workmanship is immaculate. I can honestly say my car looked as good as new when I collected it and I am so pleased with it. Thank you so much for your hard work.
Thanks for your message and I would like to thank you for the wonderful service which you gave, from the initial contact following advice from my insurer though the repair process to returning my vehicle. At all times you kept me advised and on return my vehicle was in tip top condition . This comment says much about your staff and company ethos at all times courteous pleasant polite and kind, but still business like and professional. Thank you for your service.
Just to say how impressed I was with the helpful and courteous attention I received today from Kevin and Reception. Shall certainly recommend you. P.S. The coffee was good too!
First class service from beginning to end. Will definitely recommend your company.
I recently took a nasty smash into the side of my Audi A1, purchased from your branch. It wasn’t my fault and the situation was resolved very quickly. You have it in the body shop currently.
The reason for my letter today is nothing more than complete and utter appreciation. More gratitude than can be expressed in this letter.
I have been dealing with your colleague Bob, who without a doubt, has shown me the best customer service I have every experienced, his customer journey and level of client understanding is exceptional.
From the minute I called, until the day I dropped it to yourselves for repair, he has been a massive support. I even called him to say that I had left my work phone in the car somewhere (in a blind panic), he called the body shop and had it delivered back to your branch within 24 hours. Outstanding service.
His communication, his professionalism and all-round manner, all immaculate. He is an absolute credit to your company. Again Bob, I thank you.