Do I have to use the approved repairer as suggested by my insurer?
Who you use to carry out your repairs is entirely up to you. While your insurer may try and convince you to use their approved repairer, the choice is yours as you are the Policyholder. Insurers have to be seen to ‘treat customers fairly’ as they are governed by the FSA.
I wasn’t to blame for the accident, is there any reason why I have to make a claim on my policy?
If you are not to blame for the accident then there is no reason why you should have to claim on your own policy. It is possible for us to be given access to repair your vehicle via the insurance company of the person who is at fault. We can also provide you with a ‘like for like’ vehicle while yours is being repaired, and we can prevent you from paying any excess. Should you have to make any other payments out of your own pocket then we can help to get you reimbursed.
Will you repair all the damage that I have made you aware of?
When it comes to handling insurance claims we are governed by the insurance company. This means that we can only carry out work that has been approved by them. If you are not satisfied with the decision made by the technician than it is crucial that you speak to your insurance company.
Is it possible for you to carry out additional work at the same time?
We can do this as we believe that it saves money. If you require additional work speak to one of our helpful technicians so they can put a quote together for you.
What should I do with my personal possessions?
We will do as much as we can to look after your personal belongings but we are unable to take responsibility for any items that may get lost. Therefore, we recommend that all items are removed before we take possession of the vehicle.
What should you do about your vehicle security?
Occasionally, during repair work we may have to disconnect your batteries or remove your wheels. To help make our repair work easier we will require any radios codes, immobiliser codes, key control units or wheel locking nut keys.
Paying your excess?
Your insurance may come with compulsory or voluntary excess. The agreed amount will have to be paid to us directly. The amount of excess could differ from your usual excess. This is possible if a driver who is not the policyholder was in control of the vehicle when the accident occurred.
What is a collection note?
If the cost of the repair is being claimed from the insurance company then once the work is completed a collection note will have to be signed. This confirms to the insurance company that the work has been carried out and you have collected the vehicle. Your statutory rights are not affected.
What will happen if my car is written off?
Usually your insurer will guide you through a settlement process, but please ask one of our team should you require further assistance.
How long will it take to repair my car?
This is entirely dependent on the damage that requires repairing, we will provide you with an estimated repair time when we have been able to view your car.
What do you do with waste paint and materials?
We take environmental issues seriously and ensure that excess paint and materials are disposed of responsibly, complying with the latest legislation. Equally we care for the health of our staff to keep the atmosphere clear of dust with suitable extraction units around the workshop.
Should you have any other questions or queries please call our helpful team on 01689 846520 or email us at